At IPTV Subscription UK, we strive to ensure our customers are completely satisfied with their purchase. We understand that technical environments can vary, which is why we offer a transparent, straightforward approach to returns and refunds.
1. 7-Day Technical Money-Back Guarantee
We want you to buy with absolute confidence. If you experience technical issues that prevent you from using our service, our dedicated support team will work tirelessly with you to resolve them.
- Our Promise: If you experience an issue that our technical team cannot resolve within 7 days of your original purchase, we will issue a full 100% refund of your purchase amount.
2. When Refunds Apply
Refunds are strictly evaluated and issued under the following circumstances:
- The service completely fails to function on your supported device due to a server-side or provider-side error.
- Our technical support agents are unable to resolve a verified system incompatibility within the first 7 days of activation.
- You were accidentally double-charged for a single transaction (the duplicate charge will be promptly refunded).
3. When Refunds Do Not Apply
Because digital streams are instantly activated and consumed upon delivery, we cannot offer refunds under the following conditions:
- Change of Mind: We highly encourage all customers to utilize our 24-Hour Free Trial to test channel availability, internet compatibility, and streaming quality before purchasing a paid plan. Refunds will not be issued simply because you changed your mind after a paid activation.
- Local Connection Issues: We are not responsible for buffering or connectivity issues caused by a poor local internet connection, insufficient Wi-Fi bandwidth, or ISP (Internet Service Provider) restrictions.
- Device Issues: Refunds are not granted if you purchase a plan for an unsupported device or a device that is physically malfunctioning.
- Time Elapsed: No refund requests will be accepted or processed after 7 days from the purchase date.
4. How to Request a Refund
If you are facing technical difficulties and need to request assistance or a refund, please follow these steps:
- Reach out to our support team via our Contact Us page or Live Chat.
- Provide your Order Number, the email address associated with your subscription, and a detailed description of the technical issue (including screenshots or error codes if possible).
- Allow our technical team a reasonable window to attempt to fix the problem. If a resolution cannot be found, your full refund will be processed immediately.
5. Processing Times
Once approved, refunds are credited back to the original payment method used during checkout. Please note that banking institutions and card issuers typically take 5 to 10 business days to clear the funds back into your account.